Posts

Posts

  • Ted
    Linux client please15.0
    Topic posted April 22, 2014 by Ted  in Forums > SugarSync 2.0 - Feature Request public
    Title:
    Linux client please
    Summary:
    Please add a Linux client
    Content:

    It seems that a Linux client would be very popular.  187 people asked for one on Mike's original blog post (http://www.sugarsync.com/blog/2013/04/03/allow-me-to-introduce-myself/).  Over 50,000 views on the version 1 SugarSync for Linux feature request from 2010 (http://sugarsync.hivelive.com/posts/d0c3310dff).

    Please add a Linux client.  

  • wgygli _
    Not able to reinstall Sugarsync on Maverics / it crashed...2
    Topic posted April 21, 2014 by wgygli _  in Forums > SugarSync 2.0 - Sync / Back-up public
    Title:
    Not able to reinstall Sugarsync on Maverics / it crashed every time
    Summary:
    After a conflict with synchronizing I tried to reinstall sugarsyn. Download is possible. It starts also to install but then... it crashed. See the failure description. What can I do?
    Content:
     
  • fpefpe
    Cloning XP system
    Topic posted April 18, 2014 by fpefpe  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Cloning XP system
    Summary:
    Moving XP system to virtual
    Content:
    Hello – 
     
    Does anyone know – 
     
    I am in the process of cloning my XP system to run  under  VM. The XP system has SugarSync (SS) client installed. 
     
    If after the cloning, I start up the clone, with out network connected, rename the computer to a new name, say from XPSystem to   vXPSystem   then reboot with the network connected, what will the clone do to files and folders when it now connected to the cloud with a new name? 
     
    Thanks – any insight would be appreciated 
     
     
  • James McLeod
    How to stop a folder from syncing2
    Topic posted April 18, 2014 by James McLeod  in Forums > SugarSync 2.0 - Sync / Back-up public
    Title:
    How to stop a folder from syncing
    Summary:
    A folder is syncing but reverting to a saved version - I want to remove it
    Content:
    I wanted to remove a folder from syncing but couldn't follow the directions that were provided. This was the instructional page: https://sugarsync.custhelp.com/app/answers/detail/a_id/680/related/1 There you are instructed to click on "Advanced". The only thing was that the instructional graphic wasn't what I was seeing. There is an additional step that must be taken and that the writer left out. First you must double-click on the small check mark on the lower-right corner to extend the window down and see "Advanced". Please see graphic below.
    Image:
  • James Winship
    Permanently Deleting All Deleted Files2
    Topic posted April 16, 2014 by James Winship  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Permanently Deleting All Deleted Files
    Summary:
    Is there a way to permanently delete all deleted files?
    Content:

    I have thousands of deleted files that I want to remove to free up space. I have been unsuccessful in finding a way to delete more than 200 at a time. Is there a way to delete all of the deleted files?

  • Rod Williams
    Moved hard drive, don't want to re-sync4
    Topic posted April 14, 2014 by Rod Williams  in Forums > SugarSync 2.0 - Sync / Back-up public
    Title:
    Moved hard drive, don't want to re-sync
    Content:

    I have just moved my data hard drive to a new computer.  The synced files should be exactly the same as in the cloud.  How can I set this back up so that I don't have to upload my files again?

    Edit:  the system drive was moved over as well, so same computer name, sugarsync install, ......

    Thanks in advance. 

  • sean
    Privacy and contact issues2
    Topic posted April 11, 2014 by sean  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Privacy and contact issues
    Summary:
    Unsolicited emails and impossible to contact support
    Content:

    I closed my paid Sugarsync account when V2 was released and was careful to opt out of receiving any further communications. I'm happy with my new provider and never thought I'd be opening/re-opening my Sugarsync account ever again. That was before I received an email from them last night about the "Shared Folder Plan Transition".

    So I took the time to write to SS at info@sugarsync.com but received a reply "We no longer process Customer Support requests sent to this address.  If you need technical support, you MUST visit http://support.sugarsync.com and provide us specific details about your issue".

    Easier said than done. Any attempts to find a means of contacting them at this address (using Safari on an iPhone) simply opens up their mobile self-help pages aka the "Customer Support Portal".  No  way here of actually logging a ticket, it's only possible to view umpteen FAQ type entries.

    This made me wonder if my old account wasn't deleted after all so I requested a password change to be sent to my email address. Sure enough, I was able to log into my old, supposedly closed, account. At least I should be able to contact them from here, or so I thought, but no - I'm simply referred back to the same "Customer Support Portal" which contains no means whatsoever of raising a ticket or contacting support. The only way I therefore seem to be able to stand any chance at all of a Sugarsync staffer actually hearing about my issue is to moan about it publicly on the forums.

    Fair enough Sugarsync, so in that case:

    Why was my account not properly closed as I'd requested and my details not fully deleted?

    Why did you email me against my wishes and

    Why have you made it so excruciatingly painful to contact you or raise a support ticket?

     

  • fpefpe
    Heartbleed3
    Topic posted April 10, 2014 by fpefpe  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Heartbleed
    Summary:
    SSL
    Content:


    Has there been any comments here about the SSL issue/bug?

  • Mimi _
    2.0 interface -- clarify exit modes -- stop SS vs simply...2
    Topic posted April 9, 2014 by Mimi _  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    2.0 interface -- clarify exit modes -- stop SS vs simply exiting app
    Summary:
    If a user wants to temporarily stop SugarSync, the interface is not clear on how that is done.
    Content:

    If a user wants to temporarily stop SugarSync (and there can be good reasons), the app interface is not clear.  Simply closing the app interface (clicking X upper right) does not stop SugarSync.  Clicking the "SugarSync" top menu item and then selecting dropdown item "Exit" stops SugarSync, but it is unclearly labeled as "Exit".  That item should read "Stop SugarSync" to be perfectly clear. 

  • sailles _
    IFTTT integration
    Topic posted April 9, 2014 by sailles _  in Forums > SugarSync 2.0 - Feature Request public
    Title:
    IFTTT integration
    Summary:
    please add IFTTT now!
    Content:

    So Box, Dropbox and Google Drive are on IFTTT.com now. PLEASE don't make me regret paying for Sugarsync and keep me on as a paying customer by adding IFTTT integration a.s.a.p! Thank you!

    (found a thread on this in the Sugarsync old feature request but thought I would add it in 2.0 forums too)