Posts

Posts

  • James Winship
    Permanently Deleting All Deleted Files
    Topic posted 6:55 AM by James Winship  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Permanently Deleting All Deleted Files
    Summary:
    Is there a way to permanently delete all deleted files?
    Content:

    I have thousands of deleted files that I want to remove to free up space. I have been unsuccessful in finding a way to delete more than 200 at a time. Is there a way to delete all of the deleted files?

  • Rod Williams
    Moved hard drive, don't want to re-sync
    Topic posted April 14, 2014 by Rod Williams  in Forums > SugarSync 2.0 - Sync / Back-up public
    Title:
    Moved hard drive, don't want to re-sync
    Content:

    I have just moved my data hard drive to a new computer.  The synced files should be exactly the same as in the cloud.  How can I set this back up so that I don't have to upload my files again?

    Edit:  the system drive was moved over as well, so same computer name, sugarsync install, ......

    Thanks in advance. 

  • sean
    Privacy and contact issues2
    Topic posted April 11, 2014 by sean  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Privacy and contact issues
    Summary:
    Unsolicited emails and impossible to contact support
    Content:

    I closed my paid Sugarsync account when V2 was released and was careful to opt out of receiving any further communications. I'm happy with my new provider and never thought I'd be opening/re-opening my Sugarsync account ever again. That was before I received an email from them last night about the "Shared Folder Plan Transition".

    So I took the time to write to SS at info@sugarsync.com but received a reply "We no longer process Customer Support requests sent to this address.  If you need technical support, you MUST visit http://support.sugarsync.com and provide us specific details about your issue".

    Easier said than done. Any attempts to find a means of contacting them at this address (using Safari on an iPhone) simply opens up their mobile self-help pages aka the "Customer Support Portal".  No  way here of actually logging a ticket, it's only possible to view umpteen FAQ type entries.

    This made me wonder if my old account wasn't deleted after all so I requested a password change to be sent to my email address. Sure enough, I was able to log into my old, supposedly closed, account. At least I should be able to contact them from here, or so I thought, but no - I'm simply referred back to the same "Customer Support Portal" which contains no means whatsoever of raising a ticket or contacting support. The only way I therefore seem to be able to stand any chance at all of a Sugarsync staffer actually hearing about my issue is to moan about it publicly on the forums.

    Fair enough Sugarsync, so in that case:

    Why was my account not properly closed as I'd requested and my details not fully deleted?

    Why did you email me against my wishes and

    Why have you made it so excruciatingly painful to contact you or raise a support ticket?

     

  • fpefpe
    Heartbleed2
    Topic posted April 10, 2014 by fpefpe  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    Heartbleed
    Summary:
    SSL
    Content:


    Has there been any comments here about the SSL issue/bug?

  • Mimi _
    2.0 interface -- clarify exit modes -- stop SS vs simply...2
    Topic posted April 9, 2014 by Mimi _  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    2.0 interface -- clarify exit modes -- stop SS vs simply exiting app
    Summary:
    If a user wants to temporarily stop SugarSync, the interface is not clear on how that is done.
    Content:

    If a user wants to temporarily stop SugarSync (and there can be good reasons), the app interface is not clear.  Simply closing the app interface (clicking X upper right) does not stop SugarSync.  Clicking the "SugarSync" top menu item and then selecting dropdown item "Exit" stops SugarSync, but it is unclearly labeled as "Exit".  That item should read "Stop SugarSync" to be perfectly clear. 

  • sailles _
    IFTTT integration
    Topic posted April 9, 2014 by sailles _  in Forums > SugarSync 2.0 - Feature Request public
    Title:
    IFTTT integration
    Summary:
    please add IFTTT now!
    Content:

    So Box, Dropbox and Google Drive are on IFTTT.com now. PLEASE don't make me regret paying for Sugarsync and keep me on as a paying customer by adding IFTTT integration a.s.a.p! Thank you!

    (found a thread on this in the Sugarsync old feature request but thought I would add it in 2.0 forums too)

  • Elgie Holstein
    After XL -- adding a new computer1
    Topic posted April 9, 2014 by Elgie Holstein  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    After XL -- adding a new computer
    Summary:
    how to add a new computer and transfer all files
    Content:

    I can't take another minute of looking through SS's micro-print "help" menus.  And its tech support search function is lousy.  ok, that's it for now on complaining.  How do I download all my files from my SS account to my new laptop?

  • Laree Draper
    .Delta files filling SSD5
    Topic posted April 8, 2014 by Laree Draper  in Forums > SugarSync 2.0 - Everything Else public
    Title:
    .Delta files filling SSD
    Summary:
    20 GB of SugarSync files accumulating in AppData
    Content:

    I installed SugarSync in February and less than two months later have nearly 20GB of local storage in AppData/SugarSync/sc -- a bunch of .delta files. I'm running out of space on this C: SSD. What are these files? At the very least, can I redirect them to a larger drive? I won't be able to keep SugarSync if this has to stay on the C drive.

    Thanks for any suggestions.

  • Scott Bass
    How can I reset the downloaded file counter?
    Topic posted April 5, 2014 by Scott Bass  in Forums > SugarSync 2.0 - Share public
    Title:
    How can I reset the downloaded file counter?
    Content:

    Hi,

    I've shared a few files, and have put the appropriate URL's into the public domain.

    After testing, I'd now like to reset the file download counter to zero.

    1) Is there a kludgy way this can be done now (eg. delete file and re-upload, rename file, etc).

    2) Can this become a minor feature request?

    Regards,

    Scott

  • Matthew Davis
    Sugarsync NOT syncing all files.3
    Topic posted April 4, 2014 by Matthew Davis  in Forums > SugarSync 2.0 - Sync / Back-up public
    Title:
    Sugarsync NOT syncing all files.
    Summary:
    My updated files are not syncing.
    Content:

    This is a problem that happens on and off -- and it has been happening for MONTHS -- probably six at least.

     

    If I update a file, or save a new file, Sugarsync does not always recognize it, and it can take HOURS and HOURS before it even starts uploading it.

     

    Sugarsync's detection of changed files is extremely problematic and error prone.  Please get this fixed.  If I need to share the file because of an impending deadline, I have to use Dropbox or a some other alternative. This happens quite often.