I have been trying to resolve this issue through support since early October. Suddenly I'm not getting any response!! Ref# #101001-000363
Shortly after installing I began noticing the SS manager not starting when I turned on my pc or laptop. It does not happen consistently. Today, it did start on my laptop but not on my pc. I have upgraded to the new version per tech support request and still no change. I had also provided a log and audit files as well.
I have to actually click on the shortcut in order to start the ss manager. However, the first time I do this it displays the ss manager screen, but the Icon is still not in the tray. I have to use File/Exit from SS manager and then click on the shortcut in order to properly load the SS manager.
I have noticed that if I "X" out of the SS manager, the Icon will continue to display. However, if I use File/Exit the Icon disappears.
Can anyone assist?? Does anyone else have a similar issue?
I'm actually not sure of the significance of this showing or not showing on start up since it does appear that changes to docs are backed up.
However, it also looks like SS will not scan for any changes on startup unless the application is started properly and shows in the system Tray. This would seem significant for proper back up and syncing.