I have s installed on a Mac and it keeps going offline. It will not connect again unless I shots it down and restarts.
I find no system in when it happens. It is a MacBook and I do not reboot but just close it
I got SugarSync because I have a number of devices that I like to be able to access my files from. I might add that I have a paid account. SugarSync is becoming more of a problem than it is worth. It's like a virus. I have had problems on an off with it. It is respomsible for completely destroying my file directories and making multiple copies of files everywhere then backing them up and adding to my quota. The past few days have been the worst. It has randomly deleted files, uploaded and downloaded files at will, causing me to go over my monthly internet usage allowance. It has changed the folders that are synced files it should not have. There is no way to stop the file upload/download. I have tried to recover missing files from the deleted folder and am not able to recover them. Online support is typical. ''We will investigate and get back to you by email''. In the meanwhile I cannot start SugarSync on any computer because of the upload/download issue. Technical support is of no help. The web is full of these incidents. I need to find another back-up solution. I'm unsure of how to get rid of sugarsync and still keep my data. There is no way the program should be able to delete files off my computer if I stop backing them up. Every file you back up becomes vulnerable to deletion.
I have installed SS on a Windows 8 desktop and want to use it on my new Samsung Chromebook that runs the Chrome OS. How is this possible?
I receive Daily Summary emails from Sugarsync to detail what has happened in my synced folders.
I have a HUGE number of folders, so it's not practical for me to go through these emails everyday. However just by chance, I looked at one of the summaries that came in this morning.
To my surprise it listed a huge number of files that were deleted. There were two different subfolders which were entirely cleaned out.
I did not delete these files. I did not move these files. WHY DID SUGARSYNC DELETE THEM? I did not even access that folder within the last 24 hours (and the summary is supposed to represent the latest 24 hours of activity)
Yes, the missing files are still in the Deleted Files folder and I actually had an off-site backup, so thankfully they are not lost. However, if I had not seen this email I would known they were missing until a much later date. And then I might not have recovered them.
Plus I have thousands of archived files that are being synchronized. What if some of those are being deleted too? I need to go back and use old files quite frequently. This is VERY DISTURBING to me.
I want an explanation as to why this happening.
This reminds me --- I have also seen a problem, where I copied a file across my local network to someone who was synchronizing a folder (on a different account) . The file was gone the next morning, and then reappeared an hour later. WHY is this service behaving so erratically?
Is there a way to exclude certain file types, like .log files for example, from syncing?
If this can be done for certain directories, that would be even better,
I have replaced my device, and moved folders in sugarsync from one device to another.
from some reason one of the folders that was linked to the old device dissapeared, and I already made the deleted folder empty (though I don't remember deleteing it).
Is there a way to know which folders I have deleted permanently in the last 24 hours?
According to the task bar menu, I'm near the limit of my SS account, apparently at 85.7% of 6.4GB.
In SS Manager it says '5.46 GB used | 935 MB free'.
I've been deleting files, from within Windows Explorer mostly, and reckon I should have only 4.52 GB of files in there. There are no files appearing in the Deleted Files section of the manager, and no messages saying that folders used to contain deleted files. I've tried the Reclaim Storage tool, and it finds nothing.
I can't permanently delete the files I can't see. Can you check for orphaned files and restore them so that I can delete them please.
My SS Manager is build 220.127.116.11090.20130403
In order not to lose my files, I saved everything on Sugarsync but my PC crashed and I lost my final thesis while I have to hand it out to my teacher within 10 days. I lost a couple of other files.
My file was named: AEngel, EDeloin - Times Out.
I need it! Please... Tell what to do to refind my files.
Édouard DELOIN, a poor French guy that needs your help to graduate
I'd really like SugarSync to work for me and for other users, but have become frustrated with the speed issue. I'm also concerned about the responsiveness of support, and whether there is an honest conversation taking place with SugarSync customers about these issues.
This forum does not seem to keep the most recently updated threads at the top of the pile, which means important issues with a lot of action get buried. I think it would be useful to keep the discussion of Slow Syncing, and Slow Uploads, and Slow Downloads, towards the top of the forum, so that all users experiencing these problems would know that they are not alone. The "active" thread on this topic is: